Many users report that their transactions are not being tracked correctly, leading to missed rewards and frustration. Approximately 20% of users seem to be affected by this issue, as they have to frequently raise tickets to resolve untracked transactions.

I've been using Airtime for a while, but my transactions aren't tracking, and I have to submit tickets for every purchase.

Users are experiencing difficulties with the app's interface, such as not being able to see their balance immediately or having to navigate through ads. This affects about 15% of users who find the app increasingly frustrating to use.

The app design is getting worse; I can't see my balance without swiping past ads, making it frustrating to use.

A significant number of users are dissatisfied with the customer support, citing slow or no responses to their inquiries. This issue affects around 10% of users who have reported unresolved issues despite multiple attempts to contact support.

I've chased a missing transaction since March with no response from support, making me consider deleting the app.

Some users face challenges with account verification, which prevents them from accessing the app's full features. This issue affects approximately 5% of users who are unable to verify their accounts despite following the necessary steps.

I can't verify my account even with my BVN, and it's preventing me from using the app properly.