Airtable

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Airtable's key feedback

Mobile App Performance

Many users report that the Airtable mobile app is slow, crashes frequently, and lacks essential features compared to the desktop version. Approximately 30% of users experience these issues, which significantly hinder their ability to use the app effectively on the go.

The app is very slow to load and is very difficult to make any changes in.

Lack of Dark Mode

A significant number of users are frustrated by the absence of a dark mode in the Airtable app, which is a standard feature in many modern apps. This affects around 15% of users, particularly those who use the app extensively at night or in low-light conditions.

There’s no dark mode. App not usable.

Notification Issues

Users have reported problems with the app's notification system, including delays and the inability to open notifications directly. This affects about 10% of users, impacting their ability to stay updated on important changes and tasks.

On android you can't open the app from a notification, and can't open a comment from a notification inside the app.

Data Sync and Loss

Some users have experienced issues with data not syncing properly or being lost, especially when using the mobile app. This problem affects approximately 5% of users, leading to frustration and mistrust in the app's reliability.

Lost 4+ records I entered. Pretty easy to use, but I don't trust it to keep important data since it lost records I just entered.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Notion

Notion receives high praise for its flexibility and creative potential, with users appreciating its ability to organize thoughts and plans effectively. However, some users express frustration with recent updates, particularly the integration of AI features, which they find unnecessary and intrusive.

#2 RUNNER UP

Airtable

Airtable is appreciated for its powerful organizational capabilities and flexibility, especially on desktop. However, the mobile app receives mixed reviews due to issues like crashes, limited functionality compared to the desktop version, and a lack of offline capabilities.

#3 Straggler

Trello

Trello is valued for its ease of use and effectiveness in organizing tasks and projects, with many long-term users. However, recent updates have introduced bugs and limitations, such as issues with card updates and workspace limits, leading to user dissatisfaction.

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Nuggets

Major Highlights of the Week

Performance Degradation

The app's performance significantly deteriorates as more data is added, leading to slow load times and crashes. This issue is exacerbated by the lack of a local storage option, which could alleviate server load and improve speed.

The app becomes slower with more data, and a local storage option could solve this.

Notification Failures

Airtable's notification system is unreliable, especially when records are created via automation or forms, leading to missed updates and collaboration issues. This lack of effective communication tools is causing users to consider switching to competitors.

Notifications don't work for automated records, causing collaboration issues.

Dark Mode Absence

The absence of a dark mode in the mobile app is a significant oversight, especially since the web version supports it. This missing feature is a basic expectation for modern apps and affects user comfort and accessibility.

No dark mode on the app, unlike the website, makes it hard to use.

Mobile Usability Issues

The mobile app is plagued with usability issues, including frequent crashes, poor interface design, and missing features compared to the desktop version. These problems make the app nearly unusable for many users, leading to frustration and decreased productivity.

The mobile app crashes often and lacks features, making it unusable.

Data Loss Concerns

Users experience data loss due to the app's inability to save changes reliably, especially when switching between apps or losing connection. This unreliability undermines trust in the app's ability to manage important data.

Data isn't saved reliably, leading to loss when switching apps.

Offline Functionality Lacking

The app's lack of offline functionality severely limits its utility, as users cannot access or edit their data without a stable internet connection. This limitation is a major drawback for users who need to work in areas with poor connectivity.

The app is useless offline, as it requires a constant internet connection.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Performance Degradation

Notification Failures

Dark Mode Absence

Mobile Usability Issues

Data Loss Concerns

Offline Functionality Lacking

Quotes of the week

Hear from some of the most impactful users to drive changes

Airtable is a powerhouse, perfectly blending spreadsheets and databases with a clean interface, but lacks dark mode and has inconsistent menu placements, especially on iOS devices.

Troy W

The mobile app is nearly unusable, with frequent crashes and missing features compared to the desktop version, making it hard to manage projects on the go.

Majfbtheishfbt

Airtable is great for organizing data, but the Android app is slow and lacks offline functionality, making it difficult to use without a strong internet connection.

Deryck Chan

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The quotes of the week

Hear from some of the most impactful users to drive changes

Airtable is a powerhouse, perfectly blending spreadsheets and databases with a clean interface, but lacks dark mode and has inconsistent menu placements, especially on iOS devices.

Candice Wu

App Store

The mobile app is nearly unusable, with frequent crashes and missing features compared to the desktop version, making it hard to manage projects on the go.

Kelly Williams

Google Play

Airtable is great for organizing data, but the Android app is slow and lacks offline functionality, making it difficult to use without a strong internet connection.

Koray Okumus

Google Play

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User Experience Report

Report Date

Airtable

Top Insights This Week

Mobile App Performance

Lack of Dark Mode

Notification Issues

Data Sync and Loss

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts