signNow: e-Signature app

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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signNow: e-Signature app

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of signNow: e-Signature app's key feedback

1

Subscription Issues

Many users report unauthorized charges and difficulties in canceling subscriptions, affecting approximately 20% of users. This issue leads to frustration and financial inconvenience.

I canceled my subscription but was still charged $100.

2

Paywall Frustration

Users are frustrated by the app's paywall, which restricts access to essential features like downloading or sharing documents, affecting around 25% of users. This leads to a perception of the app as misleading.

I spent time signing a document only to find I need to pay to download it.

3

Technical Glitches

Some users experience technical issues such as app crashes and unsaved documents, impacting about 15% of users. These glitches hinder the app's reliability and usability.

The app crashed and didn't save my signed document.

4

Account Creation Requirement

The mandatory account creation before using the app is a barrier for approximately 10% of users, who find it unnecessary and intrusive.

I don't want to create an account just to sign a document.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

DocuSign
DocuSign is highly praised for its ease of use, speed, and convenience, making it a favorite among users for signing documents quickly and efficiently. Users appreciate its seamless integration and the ability to handle documents without needing a computer, although some have raised concerns about subscription management and security issues.

#2 RUNNER UP

signNow: e-Signature app
signNow receives mixed feedback, with users appreciating its ease of use and comprehensive features for document management and signing. However, many users express frustration over subscription issues, unexpected charges, and the app's tendency to crash, which detracts from its overall reliability.

#3 Straggler

Adobe Acrobat Sign
Adobe Acrobat Sign is valued for its robust features and user-friendly interface, making it a reliable tool for document management. Despite its strengths, users often criticize its high cost and subscription model, which can be prohibitive for casual users, and some report technical issues that hinder its functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DocuSign
#1 Users Choice
DocuSign is highly praised for its ease of use, speed, and convenience, making it a favorite among users for signing documents quickly and efficiently. Users appreciate its seamless integration and the ability to handle documents without needing a computer, although some have raised concerns about subscription management and security issues.
signNow: e-Signature app
#2 Runner-up
signNow receives mixed feedback, with users appreciating its ease of use and comprehensive features for document management and signing. However, many users express frustration over subscription issues, unexpected charges, and the app's tendency to crash, which detracts from its overall reliability.
Adobe Acrobat Sign
#3 Straggler
Adobe Acrobat Sign is valued for its robust features and user-friendly interface, making it a reliable tool for document management. Despite its strengths, users often criticize its high cost and subscription model, which can be prohibitive for casual users, and some report technical issues that hinder its functionality.

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Nuggets

Major Highlights of the Week

Unauthorized Charges
Users are experiencing unauthorized charges for subscriptions they did not consent to, leading to significant frustration and financial loss. This issue highlights a critical flaw in the billing and subscription management process, necessitating immediate review and rectification.
I was charged $95.99 for an annual subscription without authorization and couldn't get a refund.
Subscription Confusion
The app's subscription model is causing confusion, with users being charged unexpectedly after free trials. This indicates a need for clearer communication and transparency regarding subscription terms and conditions.
I signed up for a free trial and was charged $17.54 unexpectedly.
App Performance Issues
Users report significant performance issues, including slow loading times and frequent crashes, which severely impact the app's usability. These technical problems suggest a need for optimization and stability improvements.
The app is incredibly slow and crashes often, making it unusable.
Account Management Problems
Users are struggling to manage their accounts, including difficulties with unsubscribing and deleting accounts, leading to dissatisfaction and distrust. This points to a need for more intuitive account management features.
I can't unsubscribe from this app, and it's driving me insane.
Hidden Costs
The app's pricing structure is perceived as deceptive, with users only discovering paywalls after completing tasks. This practice damages trust and suggests a need for upfront disclosure of costs.
I filled out a document only to find out I had to pay to download it.
Customer Support Issues
Users are frustrated with the lack of responsive customer support, especially when dealing with billing and technical issues. This indicates a need for improved customer service channels and responsiveness.
I tried to contact support for a refund, but no one responded.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unauthorized Charges
Users are experiencing unauthorized charges for subscriptions they did not consent to, leading to significant frustration and financial loss. This issue highlights a critical flaw in the billing and subscription management process, necessitating immediate review and rectification.
Subscription Confusion
The app's subscription model is causing confusion, with users being charged unexpectedly after free trials. This indicates a need for clearer communication and transparency regarding subscription terms and conditions.
App Performance Issues
Users report significant performance issues, including slow loading times and frequent crashes, which severely impact the app's usability. These technical problems suggest a need for optimization and stability improvements.
Account Management Problems
Users are struggling to manage their accounts, including difficulties with unsubscribing and deleting accounts, leading to dissatisfaction and distrust. This points to a need for more intuitive account management features.
Hidden Costs
The app's pricing structure is perceived as deceptive, with users only discovering paywalls after completing tasks. This practice damages trust and suggests a need for upfront disclosure of costs.
Customer Support Issues
Users are frustrated with the lack of responsive customer support, especially when dealing with billing and technical issues. This indicates a need for improved customer service channels and responsiveness.

Quotes of the week

Hear from some of the most impactful users to drive changes

SignNow is quality at a fair price. I use it every day for serious operations for rental car contracts. So important stuff and we trust and rely on this app.
BRANDONWAGSTAFF
I researched a lot of E-Sign apps and all the rest either sucked or were way too expensive. SignNow is quality at a fair price.
BRANDONWAGSTAFF
I have been using SignNow for about 10 years and love it! It is easy to use for both filling out and signing documents.
TonySFL82

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The quotes of the week

Hear from some of the most impactful users to drive changes
SignNow is quality at a fair price. I use it every day for serious operations for rental car contracts. So important stuff and we trust and rely on this app.
Candice Wu
App Store
I researched a lot of E-Sign apps and all the rest either sucked or were way too expensive. SignNow is quality at a fair price.
Kelly Williams
Google Play
I have been using SignNow for about 10 years and love it! It is easy to use for both filling out and signing documents.
Koray Okumus
Google Play

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