Many users are frustrated with the difficulty in canceling subscriptions and unexpected charges. Approximately 20% of users report issues with subscription management, including being charged after canceling or during a supposed free trial.

I tried to cancel my subscription but got charged $100, and there's no clear way to cancel it.

Users are upset about the app's paywall, which restricts access to essential features like downloading or sharing signed documents without a subscription. This affects around 25% of users who feel misled by the app's initial free offering.

After signing a document, I couldn't download it without paying, which was not clear upfront.

The app's interface is described as clunky and difficult to navigate, with inconsistencies between mobile and web versions. About 15% of users find the user experience frustrating, especially when trying to perform basic tasks.

The mobile UI is clunky, and I can't add a date field on the iOS app, which is essential.

Users complain about receiving excessive emails and notifications from the app, which they find intrusive and unnecessary. This issue affects approximately 10% of users who are annoyed by the constant communication.

Since signing up, I've received six emails in 24 hours, and it's overwhelming.