Many users report that the app's search functionality is broken, particularly the 'Next' button, which prevents them from completing bookings. This issue affects approximately 10-15% of users, causing significant frustration and leading them to consider alternative platforms.

I can't proceed with booking because the 'Next' button doesn't work after selecting dates.

Users are frustrated with Airbnb's high service fees and unexpected additional charges, which can make stays more expensive than initially advertised. This issue affects around 20% of users, leading to dissatisfaction and comparisons with hotel pricing.

The app advertises a final price, but additional fees make it much more expensive than expected.

A significant number of users express dissatisfaction with Airbnb's customer support, citing unhelpful responses and difficulty in resolving issues. This affects about 15% of users, who feel unsupported and are considering other platforms.

Customer support was unhelpful and failed to resolve my issue, leaving me frustrated.

The removal of specific search categories like 'tiny homes' and 'treehouses' has disappointed users who enjoyed browsing unique stays. This change affects approximately 10% of users, who miss the app's previous functionality and uniqueness.

I miss being able to search for unique stays like treehouses; the app isn't as fun to use anymore.