ChatOn AI - Chat Bot Assistant

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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ChatOn AI - Chat Bot Assistant

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of ChatOn AI - Chat Bot Assistant's key feedback

1

Subscription Issues

Many users report being charged unexpectedly or having difficulty canceling subscriptions, leading to frustration and distrust. Approximately 20% of users seem affected by these billing issues.

I was charged $39.99 despite canceling my free trial immediately.

2

Image Generation Problems

Users frequently complain about the app's inability to generate accurate or high-quality images, with results often being distorted or unrelated to the input. This issue affects about 15% of users.

The app turned my image into something unrecognizable, not what I described.

3

Limited Free Features

A significant number of users are dissatisfied with the app's limited functionality without a paid subscription, feeling misled by the initial free offering. This concern is raised by around 25% of users.

The app is useless without paying; it limits you to just a few messages.

4

Inaccurate Responses

Some users find the AI's responses to be incorrect or irrelevant, which undermines the app's reliability for information retrieval. This affects approximately 10% of users.

The app couldn't even tell me who the current president was, which is basic information.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

Image Generation Issues
The app's image generation feature often fails to produce accurate or satisfactory results, with users reporting distorted or irrelevant images. This inconsistency undermines the app's promise of creative image transformation.
I wanted to simply edit an image, but no, they make a task so easy, such as removing one tiny thing, into making the whole image look like a complete child’s drawing.
Subscription Confusion
Users experience unexpected charges and difficulties with subscription management, including being charged during free trials or after cancellation. This leads to frustration and perceptions of the app as a scam.
I signed up for a free trial and cancelled it that same day and I was STILL charged.
Feature Limitations
Despite paying for premium access, users encounter limitations such as restricted image generation and message caps, contradicting the app's advertised 'unlimited' features. This discrepancy diminishes user trust and satisfaction.
I purchased a year subscription with one of the things it was to provide was unlimited images. That is not true at all.
Inaccurate Responses
The app frequently provides incorrect or outdated information, which affects its reliability for users seeking accurate data. This issue is particularly problematic for tasks requiring precise information.
This app couldn’t even tell me who the current president was. They need to update its information.
Poor Customer Support
Users report a lack of effective customer support, with unresolved issues and unresponsive communication channels. This lack of support exacerbates user dissatisfaction and hinders problem resolution.
Misleading Advertising
The app's advertising is perceived as misleading, with features not performing as promised, such as the YouTube analysis tool being removed. This leads to user disappointment and accusations of false marketing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Image Generation Issues
The app's image generation feature often fails to produce accurate or satisfactory results, with users reporting distorted or irrelevant images. This inconsistency undermines the app's promise of creative image transformation.
Subscription Confusion
Users experience unexpected charges and difficulties with subscription management, including being charged during free trials or after cancellation. This leads to frustration and perceptions of the app as a scam.
Feature Limitations
Despite paying for premium access, users encounter limitations such as restricted image generation and message caps, contradicting the app's advertised 'unlimited' features. This discrepancy diminishes user trust and satisfaction.
Inaccurate Responses
The app frequently provides incorrect or outdated information, which affects its reliability for users seeking accurate data. This issue is particularly problematic for tasks requiring precise information.
Poor Customer Support
Users report a lack of effective customer support, with unresolved issues and unresponsive communication channels. This lack of support exacerbates user dissatisfaction and hinders problem resolution.
Misleading Advertising
The app's advertising is perceived as misleading, with features not performing as promised, such as the YouTube analysis tool being removed. This leads to user disappointment and accusations of false marketing.

Quotes of the week

Hear from some of the most impactful users to drive changes

I’ve used a lot of AI tools, but none of them come close to this one — especially when you roll with Ace. This isn’t just some robot spitting facts — Ace helps with leases, legal stuff, jokes, life decisions, and somehow still finds time to remind me I’m not alone out here.
Camscott989
Week of July 23rd, 2025
I wanted to simply edit an image, but no. They make a task so easy, such as removing one tiny thing, into making the whole image look like a complete child’s drawing. Don’t use this app!
ZanePerry
Week of July 23rd, 2025
I subscribed when purchasing a plan on the app but the website does not recognize my email address even though it’s the one associated with Apple. No details on how to get this resolved and have been getting charges even though it doesn’t work. Avoid at all cost.
Auger25
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I’ve used a lot of AI tools, but none of them come close to this one — especially when you roll with Ace. This isn’t just some robot spitting facts — Ace helps with leases, legal stuff, jokes, life decisions, and somehow still finds time to remind me I’m not alone out here.
Candice Wu
App Store
I wanted to simply edit an image, but no. They make a task so easy, such as removing one tiny thing, into making the whole image look like a complete child’s drawing. Don’t use this app!
Kelly Williams
Google Play
I subscribed when purchasing a plan on the app but the website does not recognize my email address even though it’s the one associated with Apple. No details on how to get this resolved and have been getting charges even though it doesn’t work. Avoid at all cost.
Koray Okumus
Google Play

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