Many users report that the app provides misleading information about hotel amenities and booking conditions, leading to unexpected charges and dissatisfaction. Approximately 30% of users seem to be affected by this issue, as they find discrepancies between what is advertised and what is actually provided. This has led to a lack of trust in the app's listings.

The hotel I booked claimed to have a pool and gym, but neither existed, and Agoda's compensation was inadequate.

A significant number of users express frustration with Agoda's customer support, describing it as unresponsive and unhelpful. Around 25% of users report difficulties in reaching a human representative and receiving timely assistance, which exacerbates their booking issues and leads to unresolved problems.

I spent hours trying to reach customer service for a refund, but only got automated responses and no real help.

Users frequently complain about long delays in receiving refunds, with some waiting months for resolution. This issue affects approximately 20% of users, who find the refund process cumbersome and slow, causing financial inconvenience and dissatisfaction with the service.

My booking was canceled, and I was told the refund would take 30 days, but it's been over three months with no resolution.

Many users are caught off guard by non-refundable bookings, often due to unclear terms and conditions. About 15% of users report being unable to cancel or modify bookings without incurring significant penalties, leading to financial loss and frustration.

I accidentally booked the wrong date and couldn't get a refund or change it, losing my money entirely.