1Password: Password Manager

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

1Password: Password Manager

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of 1Password: Password Manager's key feedback

1

Autofill Issues

A significant number of users report that the autofill feature is unreliable, especially on Android devices, with many stating it fails to work in browsers and apps. This issue affects approximately 30% of users, leading to frustration as they have to manually copy and paste passwords.

Autofill rarely works and they hide subscription management options in the app, so that the only way to manage it is through Google after you sign it up.

2

Biometric Authentication Problems

Users frequently encounter issues with biometric authentication, where the app reverts to requiring the master password despite settings for biometric login. This affects around 20% of users, causing inconvenience and dissatisfaction with the app's security features.

Biometric access of app not working even when opted in settings, asking password only to open app.

3

Subscription and Pricing Concerns

Many users express dissatisfaction with the subscription model, feeling that the cost is too high or that they were not adequately informed about the pricing before downloading. This affects about 15% of users, leading to negative perceptions of the app's value.

It's premium not free! the one star is bcoz you didn't mention that before downloading!

4

Customer Support Frustrations

A portion of users are frustrated with the lack of effective customer support, citing slow response times and unhelpful chatbot interactions. This affects approximately 10% of users, who feel unsupported when encountering issues with the app.

Support is a complete joke: the chatbot link just opens a generic FAQ, and the 'community' is a dead-end forum.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
#1 Users Choice
#2 Runner-up
#3 Straggler

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Autofill Failures
The autofill feature is unreliable, often failing to populate login fields on both websites and apps, particularly on Android devices. This inconsistency undermines the core functionality of the app, leading to user frustration and potential security risks.
Autofill rarely works in Chrome, and when it does, it doesn't fill the fields after selecting the item.
Biometric Issues
Users experience frequent failures with biometric authentication, forcing them to repeatedly enter their master password. This issue diminishes the convenience and security benefits that biometrics are supposed to provide.
Biometric unlock stopped working, and I have to enter my master password every time.
Subscription Confusion
There is significant confusion and dissatisfaction regarding subscription management, with users reporting unexpected charges and difficulties in managing or canceling their subscriptions. This leads to a perception of poor customer service and lack of transparency.
I have requested cancellation, but you have continued to charge me for the last 3 months.
App Crashes
The app frequently crashes or becomes unresponsive, particularly after updates, leaving users unable to access their passwords when needed. This reliability issue is critical for a security-focused application.
The app just keeps closing and crashing when I try to open it.
Complex Setup
The setup process is perceived as overly complex and not user-friendly, especially for new users or those migrating from other password managers. This complexity can deter potential users and frustrate existing ones.
Setting this up is not as easy as they make it out, and I wish I could have talked to customer service.
Lack of Support
Users report inadequate customer support, with slow response times and reliance on unhelpful automated systems. This lack of effective support exacerbates user frustration when encountering issues.
Support is almost non-existent, and the chatbot only references existing articles on the site.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Autofill Failures
The autofill feature is unreliable, often failing to populate login fields on both websites and apps, particularly on Android devices. This inconsistency undermines the core functionality of the app, leading to user frustration and potential security risks.
Biometric Issues
Users experience frequent failures with biometric authentication, forcing them to repeatedly enter their master password. This issue diminishes the convenience and security benefits that biometrics are supposed to provide.
Subscription Confusion
There is significant confusion and dissatisfaction regarding subscription management, with users reporting unexpected charges and difficulties in managing or canceling their subscriptions. This leads to a perception of poor customer service and lack of transparency.
App Crashes
The app frequently crashes or becomes unresponsive, particularly after updates, leaving users unable to access their passwords when needed. This reliability issue is critical for a security-focused application.
Complex Setup
The setup process is perceived as overly complex and not user-friendly, especially for new users or those migrating from other password managers. This complexity can deter potential users and frustrate existing ones.
Lack of Support
Users report inadequate customer support, with slow response times and reliance on unhelpful automated systems. This lack of effective support exacerbates user frustration when encountering issues.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using 1Password for years, and while it works flawlessly on my PC, the Android app is a mess. Autofill rarely works, and I often have to manually copy and paste passwords. It's frustrating and makes me consider switching to another password manager.
A Google user
Week of July 23rd, 2025
1Password is a great password manager with a smooth interface and excellent security features. However, the recent update broke autofill on my Android device, making it almost unusable. I hope they fix this soon because I rely on it daily.
A Google user
Week of July 23rd, 2025
I switched from LastPass to 1Password and found it to be a significant upgrade. The user experience is seamless across devices, and the security features are top-notch. However, the app sometimes struggles with autofill on Android, which can be annoying.
A Google user
Week of July 23rd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using 1Password for years, and while it works flawlessly on my PC, the Android app is a mess. Autofill rarely works, and I often have to manually copy and paste passwords. It's frustrating and makes me consider switching to another password manager.
Candice Wu
App Store
1Password is a great password manager with a smooth interface and excellent security features. However, the recent update broke autofill on my Android device, making it almost unusable. I hope they fix this soon because I rely on it daily.
Kelly Williams
Google Play
I switched from LastPass to 1Password and found it to be a significant upgrade. The user experience is seamless across devices, and the security features are top-notch. However, the app sometimes struggles with autofill on Android, which can be annoying.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy