Hubspace

User Experience Report

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Hubspace

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Hubspace's key feedback

1

Connectivity Issues

A significant number of users report persistent connectivity problems, with devices frequently disconnecting from Wi-Fi or Bluetooth. This issue affects approximately 30% of users, leading to frustration as devices go offline unexpectedly, making them unreliable for consistent use.

My devices have begun to continuously go offline.

2

Scheduling Problems

Many users experience difficulties with the scheduling feature, where schedules either do not save or do not execute as intended. This affects around 20% of users, causing inconvenience as they cannot rely on the app to automate their devices as planned.

The timer never actually activates.

3

Multi-User Access

The app lacks support for multiple users, which is a major inconvenience for households with more than one person needing access. About 15% of users are affected, as they find it frustrating to have to re-add devices when another user connects.

Every time I connect, it kicks my husband out, and we have to re-add the device.

4

Device Setup Challenges

Users frequently encounter issues during the initial setup of devices, particularly with certain phone models like Google Pixel and Samsung. Approximately 10% of users report that the app fails to recognize their Wi-Fi networks or devices, leading to a cumbersome setup process.

Doesn't work on Pixel phones.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hubspace
Hubspace receives mixed feedback, with users praising its ease of use, setup, and integration with Alexa and Google. However, many users report connectivity issues, especially with certain Android devices, and frequent app crashes, which detract from the overall experience.

#2 RUNNER UP

Amazon Alexa
Amazon Alexa is generally well-received for its convenience and integration capabilities, with users appreciating its ability to control various smart home devices. However, some users experience issues with connectivity and app functionality, leading to frustration.

#3 Straggler

Google Home
Google Home faces significant criticism, particularly for its app's lack of intuitiveness and frequent connectivity issues. Users express dissatisfaction with the transition from Nest to Google Home, citing a decline in user experience and functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Hubspace
#1 Users Choice
Hubspace receives mixed feedback, with users praising its ease of use, setup, and integration with Alexa and Google. However, many users report connectivity issues, especially with certain Android devices, and frequent app crashes, which detract from the overall experience.
Amazon Alexa
#2 Runner-up
Amazon Alexa is generally well-received for its convenience and integration capabilities, with users appreciating its ability to control various smart home devices. However, some users experience issues with connectivity and app functionality, leading to frustration.
Google Home
#3 Straggler
Google Home faces significant criticism, particularly for its app's lack of intuitiveness and frequent connectivity issues. Users express dissatisfaction with the transition from Nest to Google Home, citing a decline in user experience and functionality.

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Nuggets

Major Highlights of the Week

Schedule Failures
The app's scheduling feature is unreliable, failing to execute set schedules for lights and other devices, leading to user frustration and rendering the feature ineffective. This issue undermines the app's core functionality of automating smart home devices.
I set a schedule for my lights, but they never turn on or off at the designated times.
Connectivity Issues
Devices frequently disconnect from Wi-Fi or Bluetooth, causing users to repeatedly reset or re-add devices, which disrupts the seamless smart home experience. This persistent connectivity problem suggests a need for more robust network handling within the app.
My smart plugs disconnect from Wi-Fi too often, requiring constant reconfiguration.
Multi-User Access
The app lacks support for multiple users, forcing households to share login credentials, which is inconvenient and poses security risks. This limitation hinders the app's usability in shared environments, where multiple users need access.
Every time I connect, it kicks my husband out, and we have to re-add the device.
Device Sync Problems
Smart devices, particularly lights, often fail to sync correctly, resulting in inconsistent behavior such as random color changes or failure to respond to commands. This inconsistency diminishes user trust in the app's reliability.
My lights keep turning on and off randomly without any input from me.
App Performance
The app suffers from performance issues, including slow loading times and frequent crashes, which frustrate users and impede their ability to control smart devices efficiently. These performance problems highlight the need for optimization and stability improvements.
The app takes forever to load and sometimes doesn't load at all.
Intrusive Ads
Users are displeased with the presence of ads within the app, which they find intrusive and inappropriate for a paid product. This advertising approach detracts from the user experience and may lead to negative perceptions of the brand.
I didn't replace every light switch in my house with Hubspace to be bombarded with ads every time I open the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Schedule Failures
The app's scheduling feature is unreliable, failing to execute set schedules for lights and other devices, leading to user frustration and rendering the feature ineffective. This issue undermines the app's core functionality of automating smart home devices.
Connectivity Issues
Devices frequently disconnect from Wi-Fi or Bluetooth, causing users to repeatedly reset or re-add devices, which disrupts the seamless smart home experience. This persistent connectivity problem suggests a need for more robust network handling within the app.
Multi-User Access
The app lacks support for multiple users, forcing households to share login credentials, which is inconvenient and poses security risks. This limitation hinders the app's usability in shared environments, where multiple users need access.
Device Sync Problems
Smart devices, particularly lights, often fail to sync correctly, resulting in inconsistent behavior such as random color changes or failure to respond to commands. This inconsistency diminishes user trust in the app's reliability.
App Performance
The app suffers from performance issues, including slow loading times and frequent crashes, which frustrate users and impede their ability to control smart devices efficiently. These performance problems highlight the need for optimization and stability improvements.
Intrusive Ads
Users are displeased with the presence of ads within the app, which they find intrusive and inappropriate for a paid product. This advertising approach detracts from the user experience and may lead to negative perceptions of the brand.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very basic and needs more customization options for lighting presets, especially for RGB bulbs. It should allow users to select colors for 'fade' or 'jump' and create schedules for multiple products at once.
Ecrenz2025
Week of July 24th, 2025
The overall concept of Hubspace is great, but it's frustrating that multiple users can't be connected at the same time. Every time I connect, it kicks my husband out, and we have to re-add the device.
Dena Mommy of 4 2 Fur Babies
Week of July 24th, 2025
The app is easy to use and really elevated my kitchen. I have areas set to be dim and warm as I make my coffee and bright and clean as I’m making dinner. Wonderful user-friendly design.
Medohert12
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very basic and needs more customization options for lighting presets, especially for RGB bulbs. It should allow users to select colors for 'fade' or 'jump' and create schedules for multiple products at once.
Candice Wu
App Store
The overall concept of Hubspace is great, but it's frustrating that multiple users can't be connected at the same time. Every time I connect, it kicks my husband out, and we have to re-add the device.
Kelly Williams
Google Play
The app is easy to use and really elevated my kitchen. I have areas set to be dim and warm as I make my coffee and bright and clean as I’m making dinner. Wonderful user-friendly design.
Koray Okumus
Google Play

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