ADP Mobile Solutions

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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ADP Mobile Solutions

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ADP Mobile Solutions's key feedback

1

Login Issues

A significant number of users report difficulties with logging into the app, often requiring multiple attempts or having to reset their passwords frequently. This issue affects approximately 30% of users, causing frustration and hindering access to essential features.

I have to sign in 10 times before I do what I need to do.

2

App Crashes

Many users experience frequent app crashes, which disrupts their ability to use the app effectively. This problem affects around 25% of users, leading to a poor user experience and dissatisfaction.

App keeps crashing even with location on.

3

Slow Performance

The app is often described as slow and laggy, with long load times that frustrate users. This issue impacts about 20% of users, making it difficult for them to perform tasks efficiently.

Takes forever to load when logging in.

4

Password Reset Frustration

Users are annoyed by the frequent requirement to change passwords, which they find unnecessary and cumbersome. This affects approximately 15% of users, who feel that the app's security measures are overly burdensome.

Stop making me update my password.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

myWisely
myWisely receives high praise for its ease of use, early paycheck access, and efficient money management features. Users appreciate the ability to split paychecks and the app's smooth transaction process, although some report issues with customer service and card replacements.

#2 RUNNER UP

ADP Mobile Solutions
ADP Mobile Solutions receives mixed feedback, with users appreciating its convenience for tracking pay stubs and work hours. However, many users report issues with app speed, login problems, and frequent crashes, which detract from the overall user experience.

#3 Straggler

Gusto Wallet
Gusto Wallet is appreciated for its user-friendly interface and features like paycheck estimates and time clock edits. However, users frequently report issues with app crashes, slow loading times, and difficulties with customer support, leading to frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
myWisely
#1 Users Choice
myWisely receives high praise for its ease of use, early paycheck access, and efficient money management features. Users appreciate the ability to split paychecks and the app's smooth transaction process, although some report issues with customer service and card replacements.
ADP Mobile Solutions
#2 Runner-up
ADP Mobile Solutions receives mixed feedback, with users appreciating its convenience for tracking pay stubs and work hours. However, many users report issues with app speed, login problems, and frequent crashes, which detract from the overall user experience.
Gusto Wallet
#3 Straggler
Gusto Wallet is appreciated for its user-friendly interface and features like paycheck estimates and time clock edits. However, users frequently report issues with app crashes, slow loading times, and difficulties with customer support, leading to frustration.

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Nuggets

Major Highlights of the Week

Login Issues
Users frequently experience difficulties logging in, often requiring multiple attempts or being redirected to a browser, which disrupts the user experience and causes frustration. This issue undermines the app's reliability and accessibility, crucial for a payroll application.
I have to sign in 10 times before I do what I need to do.
Password Resets
The app forces users to change their passwords frequently, which is seen as unnecessary and frustrating, leading to a negative user experience. This requirement is perceived as a barrier rather than a security feature, causing dissatisfaction.
Stop making me change my password every other time I log in!
App Crashes
Frequent app crashes and freezes disrupt user tasks, such as clocking in or accessing pay stubs, leading to inefficiencies and user frustration. This instability affects the app's reliability and user trust.
App keeps crashing even with location on.
Feature Limitations
Users are unable to access certain features, such as clocking in or viewing timecards, which are essential for their work, leading to dissatisfaction. The lack of feature parity with the desktop version limits the app's utility.
Cannot access paystubs or clock in and out, which is VERY frustrating.
Verification Issues
Two-step verification often fails or sends codes to outdated contact information, preventing users from accessing their accounts. This security measure, while intended to protect, instead hinders user access and causes frustration.
I updated my phone number, but the app still sends codes to my old number.
Slow Performance
The app's slow loading times and laggy performance hinder users from completing tasks efficiently, impacting their overall experience. This sluggishness is particularly problematic for time-sensitive actions like clocking in.
Takes forever to load when logging in, kills my adherence at work due to how slow it is.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users frequently experience difficulties logging in, often requiring multiple attempts or being redirected to a browser, which disrupts the user experience and causes frustration. This issue undermines the app's reliability and accessibility, crucial for a payroll application.
Password Resets
The app forces users to change their passwords frequently, which is seen as unnecessary and frustrating, leading to a negative user experience. This requirement is perceived as a barrier rather than a security feature, causing dissatisfaction.
App Crashes
Frequent app crashes and freezes disrupt user tasks, such as clocking in or accessing pay stubs, leading to inefficiencies and user frustration. This instability affects the app's reliability and user trust.
Feature Limitations
Users are unable to access certain features, such as clocking in or viewing timecards, which are essential for their work, leading to dissatisfaction. The lack of feature parity with the desktop version limits the app's utility.
Verification Issues
Two-step verification often fails or sends codes to outdated contact information, preventing users from accessing their accounts. This security measure, while intended to protect, instead hinders user access and causes frustration.
Slow Performance
The app's slow loading times and laggy performance hinder users from completing tasks efficiently, impacting their overall experience. This sluggishness is particularly problematic for time-sensitive actions like clocking in.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the envelope feature within the app for budgeting, but I wish there were more envelopes available and not limited.
Ces_14
The app is convenient for managing my small business finances, but I need instant transfers with no fees.
KarimCamara
I have an activated card but was notified they are sending me a new card. When I called customer service, I got no response, and the agent left the line while I was waiting for an answer.
Rynola

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love the envelope feature within the app for budgeting, but I wish there were more envelopes available and not limited.
Candice Wu
App Store
The app is convenient for managing my small business finances, but I need instant transfers with no fees.
Kelly Williams
Google Play
I have an activated card but was notified they are sending me a new card. When I called customer service, I got no response, and the agent left the line while I was waiting for an answer.
Koray Okumus
Google Play

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