Lightroom Photo & Video Editor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Lightroom Photo & Video Editor's key feedback

Subscription Issues

Many users are frustrated with unexpected charges and difficulties in canceling subscriptions, affecting approximately 15% of users. This issue is often described as deceptive or a scam, leading to dissatisfaction and distrust.

I was charged for a month despite canceling within an hour of subscribing to the free trial.

App Crashes

Frequent app crashes and freezing during editing sessions are a major pain point, impacting around 20% of users. This disrupts the editing process and leads to lost work, causing significant frustration.

The app constantly crashes and erases all my work, making it unusable.

Limited Free Features

Users are disappointed with the limited functionality of the free version, with many essential features locked behind a paywall, affecting about 25% of users. This leads to dissatisfaction as users feel misled by the app's initial free offering.

Almost every feature is premium, making the app laughably limited without paying.

Syncing Problems

Issues with cloud syncing and storage limitations are common, affecting approximately 10% of users. These problems hinder the seamless editing experience promised by the app, leading to user frustration.

Photos no longer sync between desktop and mobile, making the app frustrating to use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Lightroom Photo & Video Editor

Lightroom receives mostly positive feedback for its powerful editing features and ease of use, with users praising its ability to enhance photos quickly and effectively. However, some users express frustration with the app's premium features being locked behind a paywall and occasional technical issues.

#2 RUNNER UP

Snapseed

Snapseed has received significant criticism following a recent update that users find overly complicated and unintuitive. Long-time users are disappointed with the changes, preferring the previous version for its simplicity and ease of use.

#3 Straggler

VSCO

VSCO users are frustrated with the increasing number of features being locked behind a paywall, making the app less accessible for free users. Despite its strong community and professional feel, many users are dissatisfied with the app's direction and frequent crashes.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are frustrated with unexpected charges after canceling free trials, leading to perceptions of deceptive practices. This issue undermines trust and suggests a need for clearer communication about subscription terms.

I canceled within an hour of the free trial, but was still charged for a month.

Feature Limitations

The app's description as a free editor is misleading, as many features require a subscription, causing dissatisfaction among users expecting more free functionality. This discrepancy between expectations and reality can damage user satisfaction and retention.

I downloaded it thinking it was free, but video editing requires a subscription.

Performance Issues

Frequent crashes and slow performance are major pain points, disrupting the editing process and leading to user frustration. These technical issues highlight the need for stability improvements to enhance user experience.

The app constantly crashes and never loads the photo after minutes into an edit.

AI Tool Limitations

The AI features, particularly the blur and remove tools, often fail to perform accurately, leading to user dissatisfaction. Enhancing AI precision and offering manual adjustments could improve user control and satisfaction.

The AI blur tool doesn't always work well, especially with hair.

Cloud Syncing Problems

Users experience significant issues with cloud syncing, which affects their ability to access and edit photos across devices. Improving cloud functionality is crucial for maintaining seamless user workflows.

Photos no longer sync to the mobile app, making it unusable.

Customer Support Challenges

Users report difficulties in resolving issues through customer support, leading to unresolved problems and dissatisfaction. Enhancing support responsiveness and effectiveness is essential for maintaining user trust.

I tried contacting support about subscription issues, but received no help.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Feature Limitations

Performance Issues

AI Tool Limitations

Cloud Syncing Problems

Customer Support Challenges

Quotes of the week

Hear from some of the most impactful users to drive changes

Lightroom is a great app for editing photos, but the recent updates have made it crash frequently, which is frustrating. I hope they fix these issues soon.

MissMegC

I love the features of Lightroom, but the subscription costs are too high, and many essential tools are locked behind a paywall. It's disappointing for an app that was once more accessible.

Qawsedrftgdhdjbfirc

The app is amazing for photo editing, but the AI lens blur feature needs improvement. It doesn't always work well, especially with complex details like hair.

NikonGuy81

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The quotes of the week

Hear from some of the most impactful users to drive changes

Lightroom is a great app for editing photos, but the recent updates have made it crash frequently, which is frustrating. I hope they fix these issues soon.

Candice Wu

App Store

I love the features of Lightroom, but the subscription costs are too high, and many essential tools are locked behind a paywall. It's disappointing for an app that was once more accessible.

Kelly Williams

Google Play

The app is amazing for photo editing, but the AI lens blur feature needs improvement. It doesn't always work well, especially with complex details like hair.

Koray Okumus

Google Play

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User Experience Report

Report Date

Lightroom Photo & Video Editor

Top Insights This Week

Subscription Issues

App Crashes

Limited Free Features

Syncing Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts