Acorns: Invest For Your Future

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Acorns: Invest For Your Future's key feedback

Withdrawal Issues

Many users report difficulties withdrawing their funds, with some experiencing delays or being unable to access their money at all. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust in the app's reliability.

I tried to withdraw my funds, but the app keeps giving me error messages and won't let me access my money.

Subscription Confusion

Users are often surprised by unexpected subscription charges, even after attempting to cancel their accounts. This issue affects around 10% of users, who feel misled by the app's subscription model and its lack of transparency.

I canceled my account months ago, but Acorns still charges me a monthly fee.

Customer Service Frustrations

A significant number of users express dissatisfaction with Acorns' customer service, citing unhelpful responses and long wait times. This affects about 12% of users, who find it challenging to resolve issues or get clear answers.

Customer service is terrible; they never resolve my issues and keep me waiting.

App Functionality Problems

Users frequently encounter technical issues with the app, such as difficulty logging in, linking accounts, or navigating the interface. Approximately 8% of users report these problems, which hinder their ability to use the app effectively.

The app won't let me log in or link my bank account, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Stash

Stash receives high praise for its user-friendly interface and educational resources, making it easy for beginners to start investing. Users appreciate the ability to invest small amounts and the variety of investment options, though some express frustration with fees and account management issues.

#2 RUNNER UP

Acorns: Invest For Your Future

Acorns is appreciated for its simplicity and ease of use, particularly for beginners looking to save and invest spare change. However, users report issues with customer service, account management, and unexpected fees, leading to mixed feedback.

#3 Straggler

Robinhood

Robinhood is favored for its intuitive platform and ease of use, making stock trading accessible to many. Despite this, users frequently criticize its customer service and technical issues, such as account access problems and delays in fund withdrawals.

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Nuggets

Major Highlights of the Week

Account Closure Issues

Users face significant challenges when attempting to close their accounts, with reports of continued charges even after cancellation. This indicates a potential flaw in the account management and subscription cancellation process, leading to customer dissatisfaction and financial inconvenience.

I canceled my account months ago, and they still charged me.

Customer Service Frustrations

The customer service experience is often described as inadequate, with users reporting long wait times, unhelpful responses, and difficulty in resolving issues. This suggests a need for improved customer support systems to enhance user satisfaction and trust.

Customer service is a nightmare, and I eventually closed my account due to inadequate assistance.

Subscription Fee Concerns

Many users express dissatisfaction with the subscription fees, feeling that the costs outweigh the benefits, especially for those with smaller investments. This highlights a potential misalignment between perceived value and pricing structure.

The subscription cost is more than you would save with the 'round up' feature.

Withdrawal Difficulties

Users report complications and delays when attempting to withdraw funds, which can lead to frustration and a lack of trust in the platform's financial management capabilities. This issue underscores the importance of streamlining the withdrawal process to ensure user confidence.

It's difficult to get money out of the account when you want it.

Verification Process Problems

The verification process is frequently criticized for being cumbersome and prone to errors, preventing users from accessing their accounts or completing transactions. This indicates a need for a more efficient and user-friendly verification system.

I can't verify my account because the deposit confirmation is broken.

Investment Performance Concerns

Some users are dissatisfied with the investment performance, feeling that the app's strategies do not yield expected returns. This suggests a need for clearer communication about investment risks and potential outcomes to manage user expectations.

I've been investing for over 4 years and it's constant issues with returns.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Closure Issues

Customer Service Frustrations

Subscription Fee Concerns

Withdrawal Difficulties

Verification Process Problems

Investment Performance Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

Acorns is perfect for those who want a 'set it and forget it' approach to investing. It invests your money into low-fee Index Funds and ETFs, and the educational material is a bonus. I've been using it for five years and highly recommend it.

Rclmr343

Acorns makes it easy to start investing, but if you want more control, look elsewhere. There's no asset transfer mechanism, only cash out with tax implications.

makenova

Acorns is a great app for beginners, but the customer service has declined. They take too long to deposit checks and restrict access to funds when needed.

A Google user

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The quotes of the week

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Candice Wu

App Store

Acorns makes it easy to start investing, but if you want more control, look elsewhere. There's no asset transfer mechanism, only cash out with tax implications.

Kelly Williams

Google Play

Acorns is a great app for beginners, but the customer service has declined. They take too long to deposit checks and restrict access to funds when needed.

Koray Okumus

Google Play

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User Experience Report

Report Date

Acorns: Invest For Your Future

Top Insights This Week

Withdrawal Issues

Subscription Confusion

Customer Service Frustrations

App Functionality Problems

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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