AARP Now

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

AARP Now

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of AARP Now's key feedback

1

Login Issues

Many users report difficulties logging into the app, with issues such as unrecognized passwords and repeated login prompts. Approximately 15% of users seem to be affected by these login problems, which hinder their ability to access app features.

Despite using the correct email and password, the app won't let me login.

2

App Freezing

A significant number of users experience the app freezing or buffering, preventing them from accessing content or features. This issue affects around 10% of users, leading to frustration and decreased app usability.

I can't even get on the app half the time because it just buffers and never actually allows me to do anything.

3

Excessive Ads

Users frequently complain about the overwhelming number of ads, which disrupt the user experience and make the app difficult to navigate. This issue affects about 8% of users, who find the ads intrusive and distracting.

Each click leads to an annoying ad that you have to scroll through or close because you touched too long scrolling.

4

Notification Overload

Many users are frustrated by the excessive notifications sent by the app, which they find intrusive and unnecessary. Approximately 7% of users are affected by this issue, leading them to consider uninstalling the app.

Way way too many notifications. When I go into my account click on no notifications. I still get 8 to 10 daily.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AARP Now
AARP Now receives mixed feedback. Many users praise the app for its wealth of information, discounts, and user-friendly interface, while others criticize it for login issues, connectivity problems, and excessive ads. Despite these issues, loyal members appreciate the benefits and savings it offers.

#2 RUNNER UP

SilverSneakers GO
SilverSneakers GO is generally well-received, with users appreciating the variety of workouts and the convenience of accessing classes from home. However, some users report issues with app navigation, login difficulties, and bugs, which detract from the overall experience.

#3 Straggler

Senior Discounts & Coupons
Senior Discounts & Coupons receives negative feedback, with users complaining about excessive ads, data privacy concerns, and misleading offers. Many users find the app unhelpful and express frustration over its functionality and the lack of genuine discounts.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
AARP Now
#1 Users Choice
AARP Now receives mixed feedback. Many users praise the app for its wealth of information, discounts, and user-friendly interface, while others criticize it for login issues, connectivity problems, and excessive ads. Despite these issues, loyal members appreciate the benefits and savings it offers.
SilverSneakers GO
#2 Runner-up
SilverSneakers GO is generally well-received, with users appreciating the variety of workouts and the convenience of accessing classes from home. However, some users report issues with app navigation, login difficulties, and bugs, which detract from the overall experience.
Senior Discounts & Coupons
#3 Straggler
Senior Discounts & Coupons receives negative feedback, with users complaining about excessive ads, data privacy concerns, and misleading offers. Many users find the app unhelpful and express frustration over its functionality and the lack of genuine discounts.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users frequently encounter login problems, with the app failing to recognize correct credentials or requiring multiple logins. This disrupts access to features and frustrates users, leading to app deletion.
Despite using the correct email and password, the app won't let me login.
App Freezing
The app often freezes or buffers indefinitely, preventing users from accessing content or features. This persistent issue leads to user frustration and app abandonment.
I can't even get on the app half the time because it just buffers and never actually allows me to do anything.
Excessive Ads
Users are overwhelmed by the number of ads, which disrupt the user experience and make the app nearly unusable. This excessive advertising detracts from the app's intended functionality.
There are so many advertisements that it is practically unusable.
Notification Overload
The app sends excessive notifications, which users find intrusive and unnecessary. This leads to annoyance and the disabling of notifications or app uninstallation.
Way way too many notifications. When I go into my account click on no notifications. I still get 8 to 10 daily.
Biometrics Issues
The app's reliance on biometrics for login is problematic, as many users face difficulties with fingerprint or facial recognition. This barrier prevents access and frustrates users.
The app will no longer let me on unless I do the biometrics which my phone won't let me do.
Content Accessibility
Users struggle to access saved articles or navigate to specific content due to poor search functionality and broken links. This hinders the app's utility as an information resource.
Links do not work. I get a notification of a story I'd like to read, but the story does not open.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users frequently encounter login problems, with the app failing to recognize correct credentials or requiring multiple logins. This disrupts access to features and frustrates users, leading to app deletion.
App Freezing
The app often freezes or buffers indefinitely, preventing users from accessing content or features. This persistent issue leads to user frustration and app abandonment.
Excessive Ads
Users are overwhelmed by the number of ads, which disrupt the user experience and make the app nearly unusable. This excessive advertising detracts from the app's intended functionality.
Notification Overload
The app sends excessive notifications, which users find intrusive and unnecessary. This leads to annoyance and the disabling of notifications or app uninstallation.
Biometrics Issues
The app's reliance on biometrics for login is problematic, as many users face difficulties with fingerprint or facial recognition. This barrier prevents access and frustrates users.
Content Accessibility
Users struggle to access saved articles or navigate to specific content due to poor search functionality and broken links. This hinders the app's utility as an information resource.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not always reliable. Most of the times when we go out to Restaurants, it doesn’t pull up the discount coupons when we need to use them.
SATHYADEV4181
I love this app and the information it provides. My issue is the slowness when using the app. I come from a technical work background so I know to keep my phone updated and any updates to apps.
ColtonsNonni
The app has a lot of great features but has frequent freezes and glitches I wish the developers would address, as it gets frustrating.
BreckV

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is not always reliable. Most of the times when we go out to Restaurants, it doesn’t pull up the discount coupons when we need to use them.
Candice Wu
App Store
I love this app and the information it provides. My issue is the slowness when using the app. I come from a technical work background so I know to keep my phone updated and any updates to apps.
Kelly Williams
Google Play
The app has a lot of great features but has frequent freezes and glitches I wish the developers would address, as it gets frustrating.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore