AARP Now

User Experience Report

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AARP Now

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of AARP Now's key feedback

1

Login Issues

Many users report difficulties logging into the app, with issues such as incorrect password prompts and being logged out frequently. Approximately 15% of users seem to be affected by this problem, making it a significant barrier to accessing app features.

Despite using the correct email and password, the app won't let me login.

2

App Performance

Users frequently mention that the app is slow, crashes, or freezes, which hinders their ability to use it effectively. This issue affects around 10% of users, leading to frustration and decreased app usage.

The app just spins & spins after I enter my password.

3

Notification Overload

A significant number of users are overwhelmed by excessive notifications, which they find intrusive and unnecessary. This affects about 8% of users, who express a desire for better notification management.

Way way too many notifications.

4

Content Access Problems

Some users experience issues with accessing content, such as articles not opening or links leading to incorrect pages. This affects approximately 7% of users, impacting their ability to engage with the app's content.

Links do not work. I get a notification of a story I'd like to read, but the story does not open.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AARP Now
AARP Now receives mixed feedback, with users praising its informative content, discounts, and ease of use, while others report issues with app functionality, login problems, and excessive notifications.

#2 RUNNER UP

SilverSneakers GO
SilverSneakers GO is appreciated for its variety of fitness classes and accessibility, but users express frustration with login issues, app glitches, and the removal of convenient features like biometric login.

#3 Straggler

Senior Discounts & Coupons
Senior Discounts & Coupons is criticized for its intrusive ads and data privacy concerns, with users reporting issues with spam and misleading payment requests, overshadowing its potential benefits.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
AARP Now
#1 Users Choice
AARP Now receives mixed feedback, with users praising its informative content, discounts, and ease of use, while others report issues with app functionality, login problems, and excessive notifications.
SilverSneakers GO
#2 Runner-up
SilverSneakers GO is appreciated for its variety of fitness classes and accessibility, but users express frustration with login issues, app glitches, and the removal of convenient features like biometric login.
Senior Discounts & Coupons
#3 Straggler
Senior Discounts & Coupons is criticized for its intrusive ads and data privacy concerns, with users reporting issues with spam and misleading payment requests, overshadowing its potential benefits.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login problems, including being logged out frequently and having to reset passwords repeatedly, which disrupts app usage. This issue is compounded by the app not recognizing correct login credentials, leading to user frustration.
Despite using the correct email and password, the app won't let me login.
Content Mismatch
There are frequent complaints about article links leading to incorrect content, causing confusion and dissatisfaction. Users report clicking on one article only to be redirected to unrelated content, which diminishes trust in the app's reliability.
Click on an article about jobs get sent to an article about brain fog.
Excessive Notifications
The app sends an overwhelming number of notifications, which users find intrusive and unnecessary. This excessive communication leads to annoyance and prompts some users to consider uninstalling the app.
Way way too many notifications.
Biometrics Frustration
The app's reliance on biometrics for login is problematic for users whose devices do not support this feature, effectively locking them out of the app. This requirement is seen as a barrier rather than a convenience.
The app will no longer let me on unless I do the biometrics which my phone won't let me do.
Ad Overload
Users are frustrated by the high volume of ads, which interfere with the app's usability and detract from the user experience. The prevalence of ads makes navigation cumbersome and diminishes the perceived value of the app.
App is so full of ads it's unusable.
Rewards System Flaws
The rewards system is criticized for not functioning as promised, with users unable to redeem points or receive expected rewards. This inconsistency undermines the incentive to engage with the app's features.
I can never redeem the points waste of time.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login problems, including being logged out frequently and having to reset passwords repeatedly, which disrupts app usage. This issue is compounded by the app not recognizing correct login credentials, leading to user frustration.
Content Mismatch
There are frequent complaints about article links leading to incorrect content, causing confusion and dissatisfaction. Users report clicking on one article only to be redirected to unrelated content, which diminishes trust in the app's reliability.
Excessive Notifications
The app sends an overwhelming number of notifications, which users find intrusive and unnecessary. This excessive communication leads to annoyance and prompts some users to consider uninstalling the app.
Biometrics Frustration
The app's reliance on biometrics for login is problematic for users whose devices do not support this feature, effectively locking them out of the app. This requirement is seen as a barrier rather than a convenience.
Ad Overload
Users are frustrated by the high volume of ads, which interfere with the app's usability and detract from the user experience. The prevalence of ads makes navigation cumbersome and diminishes the perceived value of the app.
Rewards System Flaws
The rewards system is criticized for not functioning as promised, with users unable to redeem points or receive expected rewards. This inconsistency undermines the incentive to engage with the app's features.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great but requires me to log in periodically. It would be nice to use biometrics instead or if it would keep me logged in. That’s about the only thing that knocks it down from being a 5 star.
Digerati Ohm
I do like the app! However, I'm wondering why I connected my Fitbit to the app as I have not received any rewards for my activity. It says it's connected and syncs at midnight each day, but I'm not seeing any rewards.
Cteach1
The app used to be helpful but now when I click on it, it just buffers. It doesn’t log in or anything, and I cannot find how to remove it and reinstall.
LadyG71

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great but requires me to log in periodically. It would be nice to use biometrics instead or if it would keep me logged in. That’s about the only thing that knocks it down from being a 5 star.
Candice Wu
App Store
I do like the app! However, I'm wondering why I connected my Fitbit to the app as I have not received any rewards for my activity. It says it's connected and syncs at midnight each day, but I'm not seeing any rewards.
Kelly Williams
Google Play
The app used to be helpful but now when I click on it, it just buffers. It doesn’t log in or anything, and I cannot find how to remove it and reinstall.
Koray Okumus
Google Play

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