AAA Mobile

User Experience Report

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AAA Mobile

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of AAA Mobile's key feedback

1

Login Issues

A significant number of users report difficulties logging into the app, with issues such as forgotten credentials, repeated login prompts, and errors preventing access. Approximately 15% of users seem to be affected by this problem, which hinders their ability to use the app effectively.

I can't log in to the app, but I can log in online; it's very inconvenient.

2

Payment Glitches

Users frequently encounter problems when trying to make payments through the app, with the payment page often failing to load or process transactions. This issue affects around 10% of users, causing frustration and forcing them to seek alternative payment methods.

The app won't let me submit my payment, even though I've filled in all the necessary information.

3

App Crashes

Many users experience the app crashing or freezing, particularly after updates, making it unusable at critical times. This affects about 12% of users, leading to dissatisfaction and reliance on other means to access AAA services.

The app doesn't work after the latest update; it just opens to a blank screen.

4

Roadside Assistance Delays

Some users report long wait times for roadside assistance, with delays of several hours being common. This issue impacts approximately 8% of users, undermining the reliability of the service in emergencies.

I waited over 3 hours for a tow truck, which is unacceptable when stranded on the road.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Allstate Mobile
Allstate Mobile receives mixed feedback, with users praising its comprehensive policy management and customer service, but criticizing the Drivewise feature for being overly sensitive and draining battery life. Users also report issues with app functionality and customer service responsiveness.

#2 RUNNER UP

AAA Mobile
AAA Mobile has a polarized reception, with users appreciating its convenience and reliability for roadside assistance, while others face significant issues with app crashes, login problems, and poor user interface. The app's functionality is often questioned, with some users expressing frustration over its inability to perform basic tasks.

#3 Straggler

Roadside Assistance by Urgent.ly
Roadside Assistance by Urgent.ly is criticized for its app's frequent crashes and slow performance, which hinder job acceptance and completion. Users express dissatisfaction with the payment process and rate changes, although some appreciate the business opportunities it provides.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Allstate Mobile
#1 Users Choice
Allstate Mobile receives mixed feedback, with users praising its comprehensive policy management and customer service, but criticizing the Drivewise feature for being overly sensitive and draining battery life. Users also report issues with app functionality and customer service responsiveness.
AAA Mobile
#2 Runner-up
AAA Mobile has a polarized reception, with users appreciating its convenience and reliability for roadside assistance, while others face significant issues with app crashes, login problems, and poor user interface. The app's functionality is often questioned, with some users expressing frustration over its inability to perform basic tasks.
Roadside Assistance by Urgent.ly
#3 Straggler
Roadside Assistance by Urgent.ly is criticized for its app's frequent crashes and slow performance, which hinder job acceptance and completion. Users express dissatisfaction with the payment process and rate changes, although some appreciate the business opportunities it provides.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, with the app frequently forgetting credentials and requiring repeated logins, which is frustrating and time-consuming. This issue undermines the app's usability, especially in urgent situations.
Every time I try to sign into my account, it never takes me to my account.
Payment Glitches
The app's payment functionality is unreliable, with users unable to complete transactions or access payment options, leading to frustration and the need to call customer service. This flaw disrupts the user experience and could impact membership renewals.
It's so difficult to make a payment online; the app won't let me click it.
Notification Annoyance
Users are frustrated by excessive and irrelevant notifications, which often arrive at inconvenient times and lack useful content. This diminishes the app's perceived value and can lead to users disabling notifications altogether.
The only notifications I get are about tracking my driving, often at night.
Location Inaccuracy
The app struggles with accurately determining user locations, leading to incorrect service dispatches and delays. This issue is critical for roadside assistance, where precise location data is essential.
The app kept pulling up an address in a nearby neighborhood instead of my actual location.
Interface Problems
The app's interface is outdated and difficult to navigate, with users reporting issues accessing key features like roadside assistance. This poor design affects the overall user experience and satisfaction.
Membership Recognition
The app frequently fails to recognize active memberships, preventing users from accessing services and benefits. This issue is particularly frustrating for users who have paid for membership but cannot utilize its features.
The app says I don't have a membership, but I do, and it won't log in.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, with the app frequently forgetting credentials and requiring repeated logins, which is frustrating and time-consuming. This issue undermines the app's usability, especially in urgent situations.
Payment Glitches
The app's payment functionality is unreliable, with users unable to complete transactions or access payment options, leading to frustration and the need to call customer service. This flaw disrupts the user experience and could impact membership renewals.
Notification Annoyance
Users are frustrated by excessive and irrelevant notifications, which often arrive at inconvenient times and lack useful content. This diminishes the app's perceived value and can lead to users disabling notifications altogether.
Location Inaccuracy
The app struggles with accurately determining user locations, leading to incorrect service dispatches and delays. This issue is critical for roadside assistance, where precise location data is essential.
Interface Problems
The app's interface is outdated and difficult to navigate, with users reporting issues accessing key features like roadside assistance. This poor design affects the overall user experience and satisfaction.
Membership Recognition
The app frequently fails to recognize active memberships, preventing users from accessing services and benefits. This issue is particularly frustrating for users who have paid for membership but cannot utilize its features.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient until you need to make a payment. It lets me fill in all the card information, but when it’s time to click 'make payment,' it doesn't work. Please fix this issue.
beevi7
Full of glitches. Everything says 'oops something went wrong' or the terms and conditions screen fills the page, making the app inoperable.
Dbieien
After years of AAA membership, I've found their mobile app to be an invaluable extension of their already stellar service. The app transforms your smartphone into a comprehensive travel and roadside assistance hub, bringing AAA's century-old commitment to driver support into the digital age.
Chuck Noren

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is convenient until you need to make a payment. It lets me fill in all the card information, but when it’s time to click 'make payment,' it doesn't work. Please fix this issue.
Candice Wu
App Store
Full of glitches. Everything says 'oops something went wrong' or the terms and conditions screen fills the page, making the app inoperable.
Kelly Williams
Google Play
After years of AAA membership, I've found their mobile app to be an invaluable extension of their already stellar service. The app transforms your smartphone into a comprehensive travel and roadside assistance hub, bringing AAA's century-old commitment to driver support into the digital age.
Koray Okumus
Google Play

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