AAA Mobile

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of AAA Mobile's key feedback

Login Issues

A significant number of users report difficulties logging into the app, with issues such as the app not recognizing credentials or requiring repeated logins. This affects approximately 15% of users, leading to frustration and decreased usability.

The app keeps asking for my zip code and won't let me log in, even after reinstalling.

App Crashes

Frequent app crashes and slow loading times are a common complaint, with users experiencing the app freezing or not opening at all. This issue affects around 10% of users, making the app unreliable during critical times.

The app just opens to a white blank screen and never loads, even after reinstalling.

Roadside Assistance Delays

Some users experience long wait times for roadside assistance, with reports of delays and poor communication from service providers. This affects about 8% of users, leading to dissatisfaction with the service.

I waited almost 2 hours for someone to unlock my car, and no one was assigned to help.

Membership Recognition Problems

Users report issues with the app not recognizing their membership status, leading to problems accessing services and benefits. This affects approximately 5% of users, causing frustration and potential loss of trust in the service.

The app says I don't have a membership, but I'm paid up until next year.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

AAA Mobile

AAA Mobile receives mixed feedback. Users appreciate the app's ease of use and the peace of mind it provides, especially for roadside assistance. However, many users report issues with logging in, app crashes, and difficulties accessing certain features, leading to frustration.

#2 RUNNER UP

HONK

HONK receives generally negative feedback. Users frequently report issues with app functionality, such as problems with payment processing and difficulty extending parking times. Many users express frustration with the app's user interface and lack of customer support.

#3 Straggler

Allstate Motor Club

Allstate Motor Club is criticized heavily by users. Many report that the app is non-functional, often redirecting them to a website instead. Users express dissatisfaction with the service, citing long wait times and poor customer support, leading to a lack of trust in the app's reliability.

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Nuggets

Major Highlights of the Week

Users frequently encounter problems logging into the app, with repeated requests for zip codes and membership verification failures. This disrupts access to essential services and frustrates users who expect seamless authentication.

The app keeps asking for my zip code and won't let me log in, even though my membership is valid.

App Crashes

The app often crashes or fails to load, leaving users unable to access features or request services. This instability undermines user trust and the app's reliability during critical moments.

The app crashes every time I try to use it, making it completely unusable.

Slow Performance

Users report that the app is slow to load and navigate, which is particularly frustrating when trying to access urgent services like roadside assistance. This lag in performance diminishes the user experience and can lead to dissatisfaction.

The app takes forever to load, even with a strong internet connection.

Membership Verification

The app struggles with verifying user memberships, often failing to recognize valid accounts. This issue prevents users from accessing their benefits and creates unnecessary barriers to service.

The app says my membership expired, but I'm paid up until next year.

Poor Customer Support

Users experience difficulty reaching customer support through the app, often being redirected to phone numbers or experiencing long wait times. This lack of efficient support channels frustrates users seeking quick resolutions.

Inaccurate Tracking

The app's driver tracking feature is often inaccurate, leading to confusion and delays in service delivery. This inaccuracy affects user confidence in the app's ability to provide timely assistance.

The driver tracking is never accurate, making it hard to know when help will arrive.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

The app often crashes or fails to load, leaving users unable to access features or request services. This instability undermines user trust and the app's reliability during critical moments.

Slow Performance

Membership Verification

The app struggles with verifying user memberships, often failing to recognize valid accounts. This issue prevents users from accessing their benefits and creates unnecessary barriers to service.

Poor Customer Support

Inaccurate Tracking

The app's driver tracking feature is often inaccurate, leading to confusion and delays in service delivery. This inaccuracy affects user confidence in the app's ability to provide timely assistance.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and request roadside assistance. I had a dead battery at the emergency room, and they came right out to the parking lot and gave me a jump. Saved the night! Friendly and helpful.

A Google user

Unfortunately, my experience with both AAA Insurance and the Auto Club has been extremely disappointing and feels more like dealing with scammers than a trusted service provider. They treat customers like numbers and cash machines. I absolutely do not recommend them.

Layth p.

The app is very glitchy and needs to be simplified for ease of use. It keeps telling me they cannot verify my membership despite me being logged in and being an active member.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app is very glitchy and needs to be simplified for ease of use. It keeps telling me they cannot verify my membership despite me being logged in and being an active member.

Koray Okumus

Google Play

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User Experience Report

Report Date

AAA Mobile

Top Insights This Week

Login Issues

App Crashes

Roadside Assistance Delays

Membership Recognition Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts