FabFitFun

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of FabFitFun's key feedback

App Freezing Issues

A significant number of users, approximately 20%, report that the app frequently freezes or crashes, making it difficult to use. This issue has persisted for some users for over a year, causing frustration and forcing them to use the website instead.

The app freezes after a few minutes, forcing me to use the website to update my account.

Customization Problems

Around 15% of users express dissatisfaction with the customization process, citing issues such as not receiving selected items or being unable to customize due to app glitches. This leads to receiving unwanted or duplicate items, diminishing the value of the subscription.

I never receive the items I pick for customization, and the app doesn't let me change them.

Poor Product Quality

Approximately 10% of users are disappointed with the quality and value of the products received in their boxes, feeling that the items do not match the advertised value or their preferences, leading to dissatisfaction with the subscription.

The products aren't the quality I expected, and the subscription isn't worth it.

Forced App Usage

About 5% of users are frustrated by being forced to use the app for tasks like rating their box or accessing certain features, which they find inconvenient and unnecessary, especially when the app is not functioning well.

I hate that I have to download the app to rate my box, especially when it doesn't work properly.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

FabFitFun

FabFitFun receives mixed feedback. Many users appreciate the variety and value of the boxes, praising the ease of use and customization options. However, there are frequent complaints about app glitches, crashes, and issues with account access, which frustrate users.

#2 RUNNER UP

Ipsy

Ipsy has a polarized reception. While some users enjoy the personalized beauty products and find the app easy to use, many others are frustrated with poor customer service, unresponsive app features, and issues with subscription management, leading to dissatisfaction.

#3 Straggler

BoxyCharm

BoxyCharm is generally well-received for its product selection and value, with users appreciating the variety of beauty items. However, some users report issues with product quality and customer service, which can detract from the overall experience.

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Nuggets

Major Highlights of the Week

App Freezing

The app frequently freezes, making it unusable for many users, who are forced to switch to the website for basic functions. This persistent issue indicates significant UI/UX and backend stability problems that need urgent attention.

The app freezes every time I try to use it, forcing me to use the website instead.

Customization Errors

Users are frustrated with the customization process, often receiving items they did not select or being unable to make selections due to app errors. This suggests a critical flaw in the customization feature, impacting user satisfaction and perceived value.

I selected my items, but the app switched them, and I received things I didn't want.

Forced App Usage

Customers resent being forced to use the app for tasks they prefer to do on the website, such as rating boxes or accessing sales, which can lead to negative brand perception. This indicates a need for more flexible user pathways that respect customer preferences.

I hate that I have to download the app to rate my box when I prefer using the website.

Shipping and Tracking Issues

There are numerous complaints about missing boxes and inadequate tracking information, which are not resolved satisfactorily by customer service. This points to a need for improved logistics and customer support processes to enhance reliability and trust.

My box never arrived, and customer service was unhelpful in resolving the issue.

Quality and Value Concerns

Users express disappointment with the quality and value of the products received, feeling they do not match the advertised expectations. This suggests a gap between marketing promises and actual product delivery, which could harm brand reputation.

The products in my box were not worth the price, and I received duplicates.

App Crashes

The app frequently crashes, especially during critical times like sales or customization windows, leading to user frustration and missed opportunities. This indicates a need for robust app performance testing and optimization.

The app crashes every time I try to log in, making it impossible to use.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Freezing

Customization Errors

Forced App Usage

Shipping and Tracking Issues

Quality and Value Concerns

App Crashes

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very glitchy and often crashes, making it difficult to customize my box or shop add-ons. It's frustrating because I love the products but the app experience is disappointing.

Aza Anaj

I love the FabFitFun subscription, but the app is not user-friendly. It often logs me out and doesn't save my preferences, which makes customization a hassle.

Jessica Garcia

The app is slow and buggy, often not loading images or crashing during sales. I prefer using the website because the app experience is frustrating.

Sara Burkinshaw

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is very glitchy and often crashes, making it difficult to customize my box or shop add-ons. It's frustrating because I love the products but the app experience is disappointing.

Candice Wu

App Store

I love the FabFitFun subscription, but the app is not user-friendly. It often logs me out and doesn't save my preferences, which makes customization a hassle.

Kelly Williams

Google Play

The app is slow and buggy, often not loading images or crashing during sales. I prefer using the website because the app experience is frustrating.

Koray Okumus

Google Play

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User Experience Report

Report Date

FabFitFun

Top Insights This Week

App Freezing Issues

Customization Problems

Poor Product Quality

Forced App Usage

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts