7shifts

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of 7shifts's key feedback

Loading and Crashing Issues

A significant number of users report that the app frequently crashes or fails to load, causing frustration and hindering their ability to access schedules and messages. Approximately 15% of users seem to be affected by this issue, as indicated by multiple reviews mentioning app crashes and loading problems.

The app often crashes and takes forever to load, making it unreliable for checking my schedule.

Notification Problems

Many users experience issues with notifications not working properly, which affects their ability to stay updated on shifts and messages. This problem seems to impact around 10% of users, as several reviews mention missing notifications despite having them enabled.

I never get notifications for messages or shift updates, which is frustrating.

Login and Access Issues

Users frequently report being logged out unexpectedly and facing difficulties logging back in, which disrupts their ability to use the app effectively. This issue appears to affect about 8% of users, as indicated by reviews mentioning login problems and account access issues.

The app keeps logging me out, and I can't log back in to see my schedule.

Feature and Usability Concerns

Some users express dissatisfaction with certain features, such as the inability to view past shifts or issues with the availability submission process. Approximately 5% of users mention these concerns, indicating a need for improved feature functionality.

I can't see my past shifts, and the availability feature is confusing to use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

When I Work

When I Work receives high praise for its user-friendly interface and effective scheduling features, making it a favorite among employees and managers alike. Users appreciate its simplicity and the ease of communication it facilitates, often highlighting its reliability and convenience.

#2 RUNNER UP

7shifts

7shifts is generally well-received for its ease of use and comprehensive scheduling features, with many users appreciating the communication tools and responsive support. However, some users report issues with app stability and login problems, indicating room for improvement in technical performance.

#3 Straggler

HotSchedules

HotSchedules faces significant criticism due to its recent updates, which many users find less intuitive and more cumbersome. Users express frustration with the app's functionality and customer support, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Loading Issues

The app frequently fails to load or takes an excessive amount of time to open, causing frustration among users who rely on it for work schedules. This issue is exacerbated by the app logging users out unexpectedly, disrupting their workflow.

The app takes forever to load and often logs me out, making it unreliable for checking my schedule.

Notification Failures

Users experience inconsistent or non-existent notifications, which is critical for an app designed to manage work schedules and communication. This failure leads to missed messages and shift updates, impacting work coordination.

I never get notifications for messages or shift changes, which is frustrating when trying to stay updated.

Frequent login issues, including being unable to log in or being logged out unexpectedly, hinder users' ability to access their schedules and communicate with coworkers. This problem is particularly prevalent on Android devices.

I can't log in to the app, and it keeps logging me out, which is a major inconvenience for accessing my schedule.

Update Glitches

Recent updates have introduced new bugs, such as incorrect time displays and missing features, which degrade the user experience. These updates often require users to uninstall and reinstall the app to regain functionality.

After the latest update, the app shows incorrect times and I had to reinstall it to fix the issues.

Privacy Concerns

Users express concerns over privacy, particularly regarding the app's handling of personal information and the inability to change display names, which can be sensitive for some employees.

I can't change my display name, which is frustrating as it shows my deadname to coworkers.

Feature Requests

Users request additional features such as dark mode and improved availability settings, indicating a demand for more customization and user-friendly options. These features are seen as essential for enhancing the app's usability.

The app needs a dark mode and better availability settings to improve user experience.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Loading Issues

Notification Failures

Update Glitches

Privacy Concerns

Users express concerns over privacy, particularly regarding the app's handling of personal information and the inability to change display names, which can be sensitive for some employees.

Feature Requests

Quotes of the week

Hear from some of the most impactful users to drive changes

7shifts makes it so easy to trade/pick up shifts/get covers and is so easy to navigate. Even my coworkers with other scheduling app experiences say 7shifts is by far the best they’ve used. 10/10 recommend!!!

ServerGeorgia

Week of July 24th, 2025

The app is user-friendly and allows for those give up, submit time for days off, and also pick up available shifts.

RWAIII802

Week of July 24th, 2025

I’ve been in the restaurant business for 15+ years and this is my least favorite app. Constant bugs and customer service is abysmal. Problems persist for weeks, not days. If your team is thinking of trying a new app, AVOID THIS ONE.

ConcernedServer

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is user-friendly and allows for those give up, submit time for days off, and also pick up available shifts.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

7shifts

Top Insights This Week

Loading and Crashing Issues

Notification Problems

Login and Access Issues

Feature and Usability Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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