18Birdies: Golf GPS Tracker

User Experience Report

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18Birdies: Golf GPS Tracker

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of 18Birdies: Golf GPS Tracker's key feedback

1

Watch Connectivity Issues

Many users report difficulties with the app's functionality on smartwatches, particularly with maintaining connectivity and requiring frequent re-opening. Approximately 15% of users seem to be affected by this issue, which disrupts the seamless use of the app during play. "The app doesn't stay open on my watch, making it inconvenient to use during rounds."

2

Subscription Confusion

Users express frustration over unexpected charges and difficulties in managing subscriptions, with some feeling misled by the free trial terms. This issue affects about 10% of users, leading to dissatisfaction and distrust. "I was charged for a subscription I didn't intend to keep, and it's hard to cancel."

3

Interface and Usability

Some users find the app's interface cluttered and difficult to navigate, especially when trying to input scores or track shots. This affects around 8% of users, who find the app less intuitive than expected. "The app is too cluttered with features, making it hard to use quickly during a game."

4

Customer Support Concerns

A number of users report poor customer support experiences, with unresolved issues and lack of response to inquiries. This affects approximately 5% of users, leading to frustration and a feeling of being unsupported. "I've submitted multiple support tickets with no response, making me question the app's reliability."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Golfshot: Golf GPS + Caddie
Golfshot receives high praise for its accuracy and comprehensive features, with users appreciating its seamless integration with Apple Watch and excellent customer support. However, some users express frustration with frequent ads and issues with premium features not updating after purchase.

#2 RUNNER UP

18Birdies: Golf GPS Tracker
18Birdies is lauded for its user-friendly interface, accurate GPS, and comprehensive free features, making it a favorite among golfers. However, some users are dissatisfied with the transition of certain features to premium, and there are occasional complaints about app crashes and subscription issues.

#3 Straggler

Hole19: Golf GPS App
Hole19 is appreciated for its clean design, reliable Apple Watch integration, and responsive customer service. Users enjoy its straightforward functionality, though some report issues with GPS accuracy and app stability on the watch.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Golfshot: Golf GPS + Caddie
#1 Users Choice
Golfshot receives high praise for its accuracy and comprehensive features, with users appreciating its seamless integration with Apple Watch and excellent customer support. However, some users express frustration with frequent ads and issues with premium features not updating after purchase.
18Birdies: Golf GPS Tracker
#2 Runner-up
18Birdies is lauded for its user-friendly interface, accurate GPS, and comprehensive free features, making it a favorite among golfers. However, some users are dissatisfied with the transition of certain features to premium, and there are occasional complaints about app crashes and subscription issues.
Hole19: Golf GPS App
#3 Straggler
Hole19 is appreciated for its clean design, reliable Apple Watch integration, and responsive customer service. Users enjoy its straightforward functionality, though some report issues with GPS accuracy and app stability on the watch.

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Nuggets

Major Highlights of the Week

Watch Connectivity Issues
Users experience persistent connectivity problems between the app and their smartwatches, leading to frustration and reduced functionality. This issue is particularly prevalent with Samsung and Pixel watches, where the app fails to stay open or sync properly.
I can't get my Galaxy watch to connect; it keeps redirecting me to the app store.
Subscription Confusion
There is significant confusion and dissatisfaction regarding subscription charges, with users reporting unexpected charges and difficulty in canceling subscriptions. This has led to negative perceptions of the app's billing practices.
Interface Clutter
The app's interface is perceived as cluttered and overwhelming, with too many features and pop-ups that detract from the user experience. This complexity makes it difficult for users to navigate and utilize the app effectively.
The app is way too cluttered with too many bells and whistles.
Handicap Calculation Flaws
The method for calculating handicaps is criticized for being inaccurate, particularly when it comes to integrating 9-hole rounds. This results in skewed handicap figures that do not reflect users' true performance.
The app doubles 9-hole scores, resulting in a skewed handicap.
Persistent Pop-up Ads
Frequent pop-up ads and prompts to upgrade to the paid version disrupt the user experience, causing annoyance and detracting from the app's usability. This is especially frustrating during gameplay.
AI Swing Analyzer Crashes
The AI Swing Analyzer feature is prone to crashing, particularly after users upgrade to the full version, leading to dissatisfaction with the premium service. This instability undermines the app's value proposition for paying users.
After buying the full version, the app crashes when using the AI Swing Analyzer.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Watch Connectivity Issues
Users experience persistent connectivity problems between the app and their smartwatches, leading to frustration and reduced functionality. This issue is particularly prevalent with Samsung and Pixel watches, where the app fails to stay open or sync properly.
Subscription Confusion
There is significant confusion and dissatisfaction regarding subscription charges, with users reporting unexpected charges and difficulty in canceling subscriptions. This has led to negative perceptions of the app's billing practices.
Interface Clutter
The app's interface is perceived as cluttered and overwhelming, with too many features and pop-ups that detract from the user experience. This complexity makes it difficult for users to navigate and utilize the app effectively.
Handicap Calculation Flaws
The method for calculating handicaps is criticized for being inaccurate, particularly when it comes to integrating 9-hole rounds. This results in skewed handicap figures that do not reflect users' true performance.
Persistent Pop-up Ads
Frequent pop-up ads and prompts to upgrade to the paid version disrupt the user experience, causing annoyance and detracting from the app's usability. This is especially frustrating during gameplay.
AI Swing Analyzer Crashes
The AI Swing Analyzer feature is prone to crashing, particularly after users upgrade to the full version, leading to dissatisfaction with the premium service. This instability undermines the app's value proposition for paying users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is intuitive to use and tracks my walking and shots even if I forget to manually do it. I love the free version, and while I see prompts for paid features, it's no big deal to decline. It's a great tool for keeping track of my game.
Chinni74
Week of July 22nd, 2025
I love this app, but it's frustrating how the handicap is calculated. It includes 9-hole rounds by doubling the score, which skews the handicap. It should just combine two 9-hole games into one 18-hole game for accuracy.
Name of mememememe
Week of July 22nd, 2025
The app is great for tracking scores and distances, but the watch app is clunky and doesn't stay open. It makes it hard to use during a round, and I hope this gets fixed soon.
A Google user
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is intuitive to use and tracks my walking and shots even if I forget to manually do it. I love the free version, and while I see prompts for paid features, it's no big deal to decline. It's a great tool for keeping track of my game.
Candice Wu
App Store
I love this app, but it's frustrating how the handicap is calculated. It includes 9-hole rounds by doubling the score, which skews the handicap. It should just combine two 9-hole games into one 18-hole game for accuracy.
Kelly Williams
Google Play
The app is great for tracking scores and distances, but the watch app is clunky and doesn't stay open. It makes it hard to use during a round, and I hope this gets fixed soon.
Koray Okumus
Google Play

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