18Birdies: Golf GPS Tracker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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18Birdies: Golf GPS Tracker

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of 18Birdies: Golf GPS Tracker's key feedback

1

Subscription Confusion

Many users are frustrated with unexpected charges after the free trial, with some claiming they were charged without clear consent. Approximately 10% of users seem to be affected by this issue, leading to dissatisfaction and distrust. "I was charged $105 without my consent after the trial, and I can't get a refund."

I was charged $105 without my consent after the trial, and I can't get a refund.

2

Watch Connectivity Issues

Users frequently report problems with the app's functionality on smartwatches, particularly with the app not staying open or syncing properly. This issue affects about 8% of users, causing inconvenience and reducing the app's usability. "The app doesn't stay open on my Galaxy Watch, making it hard to use during play."

The app doesn't stay open on my Galaxy Watch, making it hard to use during play.

3

Intrusive Pop-ups

A significant number of users find the frequent pop-ups promoting premium features to be intrusive and disruptive to their experience. This affects around 12% of users, leading to annoyance and a less enjoyable user experience. "The constant pop-ups to buy premium features are very annoying."

The constant pop-ups to buy premium features are very annoying.

4

Inaccurate GPS and Yardage

Some users report that the GPS and yardage features are inconsistent, with distances being off by significant margins. This affects approximately 7% of users, impacting their trust in the app's core functionality. "Distances are consistently inconsistent, off by as much as 30 yards."

Distances are consistently inconsistent, off by as much as 30 yards.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Golfshot: Golf GPS + Caddie
Golfshot receives high praise for its ease of use, detailed visuals, and excellent customer support. Users appreciate its comprehensive features, including club selection and distance tracking, although some express frustration with ads and occasional technical glitches.

#2 RUNNER UP

18Birdies: Golf GPS Tracker
18Birdies is well-regarded for its accuracy, user-friendly interface, and community features. While many users find it helpful for tracking scores and distances, some criticize the frequent prompts to upgrade to the premium version and occasional technical issues.

#3 Straggler

GolfLogix GPS + Putt Line
GolfLogix is appreciated for its green reading and club tracking features, but recent updates have led to significant user dissatisfaction. Many users report issues with data loss, technical glitches, and a less intuitive interface, leading some to consider switching to other apps.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Golfshot: Golf GPS + Caddie
#1 Users Choice
Golfshot receives high praise for its ease of use, detailed visuals, and excellent customer support. Users appreciate its comprehensive features, including club selection and distance tracking, although some express frustration with ads and occasional technical glitches.
18Birdies: Golf GPS Tracker
#2 Runner-up
18Birdies is well-regarded for its accuracy, user-friendly interface, and community features. While many users find it helpful for tracking scores and distances, some criticize the frequent prompts to upgrade to the premium version and occasional technical issues.
GolfLogix GPS + Putt Line
#3 Straggler
GolfLogix is appreciated for its green reading and club tracking features, but recent updates have led to significant user dissatisfaction. Many users report issues with data loss, technical glitches, and a less intuitive interface, leading some to consider switching to other apps.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are unexpectedly charged for subscriptions they did not intend to purchase, leading to frustration and claims of unauthorized charges. This issue highlights a need for clearer communication and user consent processes during subscription sign-ups.
I downloaded the app and was charged $106 without my consent, despite not using it.
Watch Connectivity Issues
The app frequently fails to maintain a stable connection with smartwatches, causing users to reopen the app repeatedly during play. This disrupts the user experience and diminishes the app's utility as a hands-free tool.
The app doesn't stay open on my Galaxy Watch, making it inconvenient to use.
Feature Removal
Recent updates have removed or altered features that users found valuable, such as green and hole layout previews, leading to dissatisfaction among premium users. This suggests a need for better communication about feature changes and their impact.
AI Swing Analyzer Doubts
The AI Swing Analyzer is perceived as unreliable, with users questioning its accuracy and the authenticity of feedback. This undermines trust in the app's advanced features and suggests a need for improved AI performance and transparency.
The AI Swing Analyzer gave a low score to a professional swing, making me doubt its accuracy.
Customer Support Gaps
Users report a lack of response from customer support, leading to unresolved issues and a perception of poor service. This indicates a need for improved support responsiveness and communication.
I've submitted multiple support requests with no response, making me question if they even support the app anymore.
Invasive Pop-Ups
Frequent pop-ups promoting premium features disrupt the user experience, especially during gameplay. This aggressive marketing approach may deter users from engaging with the app's core functionalities.
The constant pop-ups to buy premium features are very annoying and start as soon as you open the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are unexpectedly charged for subscriptions they did not intend to purchase, leading to frustration and claims of unauthorized charges. This issue highlights a need for clearer communication and user consent processes during subscription sign-ups.
Watch Connectivity Issues
The app frequently fails to maintain a stable connection with smartwatches, causing users to reopen the app repeatedly during play. This disrupts the user experience and diminishes the app's utility as a hands-free tool.
Feature Removal
Recent updates have removed or altered features that users found valuable, such as green and hole layout previews, leading to dissatisfaction among premium users. This suggests a need for better communication about feature changes and their impact.
AI Swing Analyzer Doubts
The AI Swing Analyzer is perceived as unreliable, with users questioning its accuracy and the authenticity of feedback. This undermines trust in the app's advanced features and suggests a need for improved AI performance and transparency.
Customer Support Gaps
Users report a lack of response from customer support, leading to unresolved issues and a perception of poor service. This indicates a need for improved support responsiveness and communication.
Invasive Pop-Ups
Frequent pop-ups promoting premium features disrupt the user experience, especially during gameplay. This aggressive marketing approach may deter users from engaging with the app's core functionalities.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for tracking scores and distances, but the constant push for premium features is annoying. It would be better if the app focused more on improving the user experience rather than upselling.
A Google user
I love the app, but the recent updates have made it buggy and unreliable. The GPS doesn't update properly, and the app crashes frequently, which is frustrating during a round.
Lord Rafa Fernandez
The free version of 18Birdies is fantastic, offering accurate yardages and score tracking. However, the premium version is too expensive for the features it offers, and the constant pop-ups to upgrade are off-putting.
Wretched firefighter

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for tracking scores and distances, but the constant push for premium features is annoying. It would be better if the app focused more on improving the user experience rather than upselling.
Candice Wu
App Store
I love the app, but the recent updates have made it buggy and unreliable. The GPS doesn't update properly, and the app crashes frequently, which is frustrating during a round.
Kelly Williams
Google Play
The free version of 18Birdies is fantastic, offering accurate yardages and score tracking. However, the premium version is too expensive for the features it offers, and the constant pop-ups to upgrade are off-putting.
Koray Okumus
Google Play

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